Manan Dixit: A few years ago, at a family gathering, my friends and I discussed the impact of payment delays on our respective enterprises.
Coming from a small town in Madhya Pradesh where cash reigned supreme and the digital payment ecosystem was tainted with scepticism, I realised that this problem of late payments was endemic to lower-tier cities in India, and the primary cause was that people didn’t know how to use digital payments because they didn’t trust them.